7th Junior Researchers Meeting in Applied Linguistics EUROPEAN CONFERENCE ON LANGUAGE AND DIGITAL COMMUNICATION     Researchers Meeting  EUROPEAN CONFERENCE       font style='font-size:12px;'> 2015/3/16

The Junior Researchers Meeting allows early career applied linguists to present their research and network in an interactive and informal international environment.

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An Empirical Study of Customer-Complaint Response Strategies Used in Business Communication     business communication  customer complaint  response strategy  politeness       font style='font-size:12px;'> 2014/6/16

This paper reports an empirical study of the response strategies employed by customer service staff to handle customer complaints in business English communication from the pragmatic perspective. Insp...

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Different Communication Rules between the English and Chinese Greetings     Greeting  Politeness maxim  Communication rule       font style='font-size:12px;'> 2009/12/1

Communication is rule governed; so are greetings which serve as a polite way of communication. The rules vary depending on the cultural context or the cultural context helps to define the rules and so...

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