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Developed by General Motors (GM), the Auto Choice Advisor website (http://www.autochoiceadvisor.com) recommends vehicles to consumers based on their requirements and budget constraints. Through the we...
This article proposes a methodological framework to construct an early warning system for the Banking sector. It employs an options-based methodology to estimate default risk for six major Brazilian b...
Online banking in India: An approach to establish CRM     CRM  customer value  online banking  technology       font style='font-size:12px;'> 2011/10/29
Technology is fast altering the business servicescape. Its role in improving customer service levels is being used strategically and increasingly by service organizations. The service attributes and q...
To help alleviate issues of free-riding and conflicts in team projects, this study proposes the systematic incorporation of project management methods to introduce a process-oriented approach to and a...
To help alleviate issues of free-riding and conflicts in team projects, this study proposes the systematic incorporation of project management methods to introduce a process-oriented approach to and a...
In this research, we administered surveys to operations and supply chain managers from different companies to better understand how they approached quality management. The underlying research question...
A multicriteria approach to model specification and estimation.
In recent times Amnesty International’s activities have extended to include efforts to prevent commercial organisations from using their financial and political power to abuse the rights of their empl...
The various competitive advantages of the application of the principles of the Toyota Production System (TPS), or simply Lean Principle, have created for the companies the need to adapt product design...
This paper discusses cost management in the context of product development. Its main goal is to present a model for measuring and controlling product development costs. The work is based on the princ...
Customer value is understood as one of the constructs that best explains consumer decision making. Its proposal is to understand how consumers translate product or service characteristics and conseque...
Some authors have questioned whether the well-known Uppsala internationalization model would be generalizable to services. We take one of the model’s assumptions – that firms will follow a gradually i...

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